Privacy Policy – How okvl Protects Your Data

This Privacy Policy describes how okvl collects, uses, stores, and protects the personal information of users who access our platform. Whether you are browsing the okvl website, using our mobile app, creating an account, or placing a bet, this policy applies to you. We have written this document in plain, straightforward language so that every player in Bangladesh can understand exactly how their data is handled.

By using the okvl platform, you consent to the data practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our services. We recommend reading this page alongside our Terms and Conditions for a complete understanding of your relationship with okvl.

1 Introduction

okvl operates an online gaming platform that serves players across Bangladesh. We offer casino games, card games like Teen Patti, sports betting on football and cricket, and various promotional bonuses. To deliver these services effectively and securely, okvl needs to collect and process certain personal information from our users.

We understand that sharing personal data online can feel uncomfortable, especially when real money is involved. That is why okvl has built its entire data infrastructure around the principle of collecting only what we need, protecting it with industry-standard security, and never selling it to anyone. This Privacy Policy is our commitment to transparency — you deserve to know exactly what happens with your information when you use okvl.

2 Information We Collect

When you interact with the okvl platform, we may collect the following types of information:

• Personal identification details: your full name, date of birth, phone number, and email address, provided during account registration on okvl.
• Financial information: payment method details such as bKash, Nagad, or Rocket account numbers used for deposits and withdrawals on the okvl platform.
• Identity verification documents: government-issued photo ID, proof of address, or payment method ownership documents submitted as part of our KYC (Know Your Customer) process.
• Account activity data: your login history, betting history, game preferences, deposit and withdrawal records, bonus usage, and communication history with okvl support.
• Technical data: your IP address, device type, operating system, browser type and version, screen resolution, and general geographic location derived from your IP.
• Usage data: pages visited on the okvl website, time spent on each page, click patterns, referral sources, and navigation paths through the platform.

3 How We Use Your Information

okvl uses the information we collect for the following purposes:

• To create and manage your okvl account, verify your identity, and process your deposits and withdrawals securely.
• To provide you with access to our full range of games, betting markets, and promotional offers on the okvl platform.
• To communicate with you about your account, including transaction confirmations, security alerts, bonus notifications, and customer support responses.
• To comply with legal and regulatory obligations, including anti-money laundering (AML) checks, fraud prevention, and responsible gaming requirements.
• To improve the okvl platform by analysing usage patterns, identifying technical issues, and understanding which games and features our Bangladeshi players enjoy most.
• To personalise your experience on okvl by recommending games, bonuses, and content that match your preferences and playing history.
• To detect and prevent fraud, unauthorised access, and any activity that violates our Terms and Conditions.

4 Data Sharing and Disclosure

okvl does not sell, rent, or trade your personal information to third parties for marketing purposes. We will never share your data with advertisers or data brokers. However, we may share limited information in the following circumstances:

• With payment processors (bKash, Nagad, Rocket, and similar services) to process your deposits and withdrawals on the okvl platform.
• With licensed game providers who power the casino games, slots, and live dealer experiences available on okvl. These providers receive only the minimum data necessary to deliver their services.
• With regulatory authorities or law enforcement agencies when required by law, court order, or to comply with anti-money laundering regulations.
• With professional advisors such as auditors, legal counsel, or compliance consultants who assist okvl in meeting its legal obligations.
• In the event of a business transfer, merger, or acquisition involving okvl, your data may be transferred to the new entity, subject to the same privacy protections outlined in this policy.

5 Cookies and Tracking Technologies

The okvl platform uses cookies and similar tracking technologies to enhance your browsing experience and gather analytical data. Here is what you should know:

• Essential cookies: These are required for the okvl website to function properly. They handle session management, authentication, and security. Without these, you cannot log in or place bets.
• Performance cookies: These help okvl understand how players use the platform — which pages are most popular, where users encounter errors, and how navigation flows work. This data is aggregated and anonymous.
• Functionality cookies: These remember your preferences, such as language settings and display options, so you do not have to set them every time you visit okvl.
• You can manage cookie preferences through your browser settings. However, disabling essential cookies may prevent certain features of the okvl platform from working correctly.

6 Data Storage and Security

Protecting your data is one of the highest priorities at okvl. We employ multiple layers of security to ensure that your personal and financial information remains safe:

• All data transmitted between your device and the okvl platform is encrypted using 256-bit SSL (Secure Socket Layer) technology — the same standard used by major banks worldwide.
• Sensitive data such as passwords are stored using one-way cryptographic hashing. Even okvl staff cannot view your actual password.
• Our servers are hosted in secure data centres with physical access controls, 24/7 monitoring, fire suppression systems, and redundant power supplies.
• Access to personal data within okvl is restricted to authorised personnel on a need-to-know basis. All staff with data access undergo background checks and sign confidentiality agreements.
• We conduct regular security audits and vulnerability assessments to identify and address potential threats before they can affect our players.

7 Data Retention

okvl retains your personal data for as long as your account remains active and for a reasonable period afterward to fulfil legal, regulatory, and business obligations. Specifically:

• Account information and transaction records are retained for a minimum of 5 years after account closure, as required by anti-money laundering regulations.
• Identity verification documents are retained for the duration of your account plus 5 years after closure.
• Technical and usage data is typically retained for 12 months in identifiable form, after which it is aggregated and anonymised.
• If you request account deletion, okvl will remove your personal data from active systems within 30 days, subject to the retention periods required by law.

8 Your Rights

As an okvl user, you have the following rights regarding your personal data:

• Right to access: You can request a copy of the personal data okvl holds about you at any time by contacting our support team.
• Right to correction: If any of your personal information is inaccurate or outdated, you can update it through your okvl account settings or by contacting support.
• Right to deletion: You can request that okvl delete your personal data, subject to legal retention requirements. Account deletion requests can be submitted to our support team.
• Right to restrict processing: In certain circumstances, you can ask okvl to limit how we use your data while a complaint or query is being resolved.
• Right to data portability: You can request your data in a structured, commonly used format so that it can be transferred to another service.
• Right to object: You can opt out of receiving promotional communications from okvl at any time by updating your notification preferences or contacting support.

9 Protection of Minors

okvl does not knowingly collect personal information from anyone under the age of 18. Our platform is strictly for adults only. If we discover that a minor has created an account on okvl, we will immediately close the account and delete all associated personal data. If you believe a minor is using the okvl platform, please contact our support team immediately so we can take appropriate action.

10 Third-Party Services

The okvl platform may contain references to third-party services, including payment processors and game providers. Each of these third parties operates under their own privacy policies. okvl is not responsible for the privacy practices of external services. We encourage you to review the privacy policies of any third-party service you interact with through the okvl platform.

11 Changes to This Privacy Policy

okvl may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make significant changes, we will update the "Last updated" date at the top of this page. We may also notify you through your okvl account or via email for material changes. Your continued use of the okvl platform after any changes constitutes your acceptance of the updated policy.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have concerns about how okvl handles your personal information, please get in touch with us:

• Email: [email protected]
• Live Chat: Available 24/7 on the okvl platform.
• Visit our FAQ page for quick answers to common privacy questions.

We aim to respond to all privacy-related enquiries within 48 hours. Your trust matters to okvl, and we are committed to addressing every concern promptly and thoroughly.